| 56.3% more than in the same period of the previous year | The use of the Totana City Council Electronic Office by citizens increased during the time of confinement, a period in which no face-to-face care was provided at the Citizen Attention Service (SAC), 56.3% compared to the same period of the previous year, accounting for a total of 602 electronic records.According to sources from this municipal department, since the state of alarm was decreed due to the spread of the pandemic by COVID-19 and until May 24, when the service was reopened gradually with all the security and prevention measures decreed - 602 electronic records were recorded at the address https: //totana.sedelectronica.es by citizens for the presentation of their requests.
In 2019, from March 14 to May 24, 385 electronic registrations were made.Through the Electronic Office, citizens and companies can exercise their right of access to information, services and electronic procedures of the City Council.
It is a space of relationship with the citizen where you can:Start procedures (Catalog of procedures)Consultation and follow-up of filesCheck your personal dataValidate documentsAccess your electronic notifications (Electronic mailbox)Consult the notice board and edictsConsult your Electronic RecordsTo use the Electronic Office, it is necessary to have a digital certificate or be registered in Cl @ ve with a medium security level.To register in Cl @ ve you must access the following website:https://clave.gob.es/clave_Home/registro/Como-puedo-registrarme.htmlOnce registered in Cl @ ve, after 2 or 3 days you will receive a letter at your address with the keys to activate it.
It must be used as an Internet browser Google Chrome or Mozilla Firefox.The electronic office can be considered a virtual extension of the Citizen Service Office, with the same legal validity as the procedures carried out in person, with the advantage that it remains open 24 hours a day, 365 days a year.
Its use is advisable, now more than ever, in accordance with health recommendationsA mandatory prior appointment is kept for face-to-face careThe Department of Internal Regime reminds that in order to carry out any in-person management, a prior appointment must be requested, in advance, by calling 968 41 81 51 extension 441 and 442 from 9:00 a.m.
to 2:00 p.m.Only those who have an appointment access the SAC, and companions are not allowed, except for people with reduced mobilityUsers must be punctual for their appointment to avoid crowds and prolonged waits outside -the capacity is limited to 10 people-; and they must come equipped with a mask and a pen.In any case, users are still recommended to carry out their procedures by telephone or telematics.
If you have a digital certificate, preferably, present electronically, through the Internet, the applications, writings and communications:Directed to the Totana City Council through the Electronic Headquarters: http://totana.sedelectronica.esAddressed to the CARM: https://sede.carm.esDirected to the different Public Administrations: https://rec.redsara.es
